Central Contract
Master service agreement
A single portfolio contract with community-level addenda. Insurance, indemnification, and audit rights negotiated once.
For Portfolio Operators
One vendor. Every community. A single standard, upheld.
For regional VPs of Operations, corporate Life Enrichment leaders, and multi-site operators: a grooming programme that scales without losing what makes it work.
The Case
Grooming is procurement's forgotten line item.
In most portfolios, grooming is handled by whichever local barber is available, invoiced inconsistently by community, and reported on not at all. Male resident engagement scores suffer. Family satisfaction surveys quietly note it.
A single, portfolio-wide grooming partner turns a fragmented spend into a differentiator — measurable, marketable, and material to your family satisfaction score.
PORTFOLIO PHOTO · MULTI-SITE PROGRAM
What Corporate Receives
One report. One relationship. One standard.
Dedicated Lead
A named portfolio director
A single senior contact for your regional VPs. They know your operating model, your family portal, and your reporting calendar.
Unified Reporting
Quarterly portfolio review
Participation, engagement, family sentiment, and program-lead retention across every site — one document, one meeting per quarter.
Consistency
The Gentleman's Standard™
Twelve identical touchpoints at every community, delivered by trained program leads with common credentials and shared training.
Family Portal
Integrated updates
Optional integration with your family portal or CRM — monthly grooming notes appear alongside the rest of the resident's engagement story.
Rollout
Phased implementation
Pilot one flagship community, expand region-by-region on your schedule. Every community follows the same 30-day onboarding cadence.
Measured Outcomes
Metrics your board actually reads.
We report on the outcomes senior living operators are measured on — not on haircuts delivered.
KPI I
Male resident program participation
Tracked against baseline at 30, 90, and 180 days.
KPI II
Family satisfaction on grooming
A dedicated line item on your family survey, reported quarterly.
KPI III
Standing appointment retention
The percentage of enrolled residents who kept a standing appointment 12 months in.
KPI IV
Program lead continuity
How long each community's program lead has been in post — our retention is our reputation.
For Corporate Leadership
Schedule a private corporate briefing.
A ninety-minute discussion with your regional VP of Operations, your Life Enrichment director, and your procurement lead. On your terms, on your grounds.